Refund policy

Returns & Refunds

At Us. Hair Official, we take great pride in the quality and craftsmanship of our products. If for any reason you are unhappy with your purchase, returns may be accepted within 14 days of delivery approval.

To be eligible for a return:

• The item must be unused and in original condition
• The trolley must be repackaged exactly how it was originally received, including all protective packaging, internal supports and boxes
• Any damage caused from incorrect repackaging during return transit may affect eligibility for refund
• Return shipping costs are the responsibility of the customer
• Original shipping costs are non-refundable

Due to the size and nature of our products, we strongly recommend using a tracked and insured shipping service for all returns.

Once the returned item has been received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed back to the original payment method.

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos so we can assist as quickly as possible.

All approved warranty claims are covered under our 12-month warranty policy.